FAQ

Regarding delivery

How much is the shipping cost?

If the purchase amount price is 10,000 yen (including tax) or more.

  • Other than Hokkaido and Okinawa: Free
  • Hokkaido, Okinawa: 600 yen (tax included)

 

If the purchase amount price is less than 10,000 yen (tax included).

  • Other than Hokkaido and Okinawa: 600 yen (tax included)
  • Hokkaido, Okinawa: 1,200 yen (tax included)

When will the goods arrive?

Cancellation is not possible for the reason that you will not be in time for the wearing date. Please allow plenty of time for your order. If you are in a hurry, please order an Quick delivery item that will be shipped from Japan (size and color are limited).

  • In the case of regular products (ordered and shipped from overseas manufacturers)
    • After your order (after confirmation of payment), we will deliver it in about 10 to 30 days .
  • In the case of reserved products (reserved orders and shipments from overseas manufacturers)
    • Please refer to the individual product pages for estimated delivery times.
    • If you place an order with regular items, we will ship them all together when all the items are ready.
    • In the case of immediate delivery products (shipped from Aichi Prefecture)
      • If you place an order (About convenience store payment and bank transfer for the product, it will be shipped after the confirmation.) by noon on a weekday, we will ship it on the same day. 
      • If you order regular items and reserved items at the same time, they will be shipped separately.
      • Click here for details and notes on quick delivery products.
      • If there is no particular description, it will be "regular product". "Quick delivery item" refers to an Quick delivery item for which "Quick delivery" is selected from the "Delivery" tab.
        • Currently, it may take longer than usual to arrive in Japan due to the impact of global flight reductions due to the spread of the new coronavirus infection. Please purchase with plenty of time after understanding.
            • Due to the manufacturer's circumstances and overseas circumstances, there is a possibility that the delivery may be delayed from the above schedule. 

            What happens to products with different delivery dates?

            ・In the case of regular products and reserved products

            All items will be shipped together once all items have been collected. If you want to separate the shipment, please order one by one.

            ・In the case of quick delivery products and regular products or reserved products

            We will send it separately. Please be assured that there is no additional shipping charge.

             

            Is it possible to deliver on the specified date and time?

            Currently, we do not accept a scheduled delivery request.

            Can I change the shipping address?

            The delivery address cannot be changed after the shipping procedure is completed. Please contact the delivery company (Japan Post/Sagawa Express) directly.

            If it is before the shipping procedure, we will change the shipping address, so please contact us via chat or inquiry .

            We may ask you to verify your identity by phone or submit your identity verification documents. In addition, it may not be possible to change the delivery address even before the shipping procedure. Please note.

            Can I check the current shipping status?

            If you create an account here with the email address you used when ordering, you can check the current shipping status and registered shipping address.

            You can also check by entering the order number and the email address you used when ordering at "Track Order" section of the chat.

            Will I receive an email before shipping?

            We will send you an email at the following two times.
            1. "Notice of International Shipping" email when shipped from overseas warehouse
            2. When the package is handed over to the delivery company at the domestic warehouse, an email will be sent with the "shipment status (domestic tracking number) notification".

            You can check the current delivery status from the tracking number in the email in 2.

            Can I receive my order at a business office (business office receipt) or receive it at a convenience store?

            Sales office stop and convenience store receipt are not possible.

            (It used to be possible before, but it is no longer possible due to change in the contract with the shipping company. Thank you for your understanding.)

            Is it possible to leave or deliver to a delivery box?

            Due to our contract with the delivery company, we cannot instruct the delivery company to leave the package at the door or deliver it to a parcel box.

            If you wish to have your parcel delivered to a parcel box, please contact the delivery company yourself. (We generally use Sagawa Express for delivery, but Sagawa Express does not generally allow deliveries to be left at the door. Delivery to parcel boxes is at the discretion of the delivery office, so please check with the delivery company yourself.)

            • For regular products and pre-order items, we will send you an inquiry number via email after the product arrives in Japan, so please contact the delivery company using that number.
            • For items that are in stock immediately, the inquiry number will be included in the shipping notification email, so please use that number to contact the shipping company.

            *We are seeing an increase in cases where customers write instructions such as leaving the item at their door in the address or name fields when placing an order. We are unable to accommodate such requests. In addition, we do not ask customers if it is okay if we are unable to accommodate their requests (in order to streamline and speed up order processing).

            *Please note that we cannot be held responsible for any damage or inconvenience caused by failure to leave the parcel at the door.

              I received a package from a company in China called Nawa Global Logistics Co., Ltd. Why?

              Regarding the delivery of overseas ordered products such as regular sales, pre-order sales, and pre-order items, the name of the client of the package will be Nawa Global Logistics Co., Ltd. (UKE), to which we outsource international transportation and import/export procedures. We now have.

              Due to international transportation, the requester of the package is not RonRon, but the name of the Chinese company listed above, which is the shipping company.However, please note that RonRon, a Japanese company, will be responsible for handling the product. Please rest assured.

              Is it possible to ship outside of Japan? (Can you ship overseas?)

              We cannot ship your order to overseas directly now.

              As a solution, we suggest to use the overseas shipping service (tenso.com).

              For International Customers

              about the order

              Can I cancel or change my order?

              Cancellations or changes to orders due to customer convenience are accepted only if contacted by chat or email within 3 hours of placing the order (however, immediate delivery products cannot be canceled).

              * For overseas orders, delivery may be delayed due to the effects of measures against new coronavirus infections. Please note that cancellations cannot be made for the reason that you will not be in time for the wearing date .

              *If you have a certain date to wear it, or if you are in a hurry, we recommend immediate delivery products (size and color limited).
              https://ronron-lolita.com/collections/same-day-delivery-items

              I haven't received an order confirmation email. Have you placed your order?

              An order confirmation email will be sent automatically. If your order has been completed and you have not received an email, it may be due to one of the following reasons.

              • There is an error in the email address you entered.
              • sorted into the spam folder
              • Unable to receive spam mail (Even if you do not set it yourself, there are some cases that it is automatically recognized as an error mail by the mail filter and cannot be received)

              In order to receive email smoothly, please set the receiving settings for "info@ronron-lolita.com" and "ronron.lolita@gmail.com" in the domain designation reception and "mail address reception permission settings".

              If you do not receive an order confirmation e-mail within an hour after placing your order, please contact us via chat or contact after setting the above reception permission (please let us know your e-mail address and name at the time of ordering).

               

              I don't know my order number

              You can find your order number on the order completion page or in the order confirmation email from RonRon.

              "#4 digit number" (Example: #1111)

              will be

              Please note that it is different from the number issued by payment companies such as Amazon Pay and Komoju.

              What payment methods can I use?

              You can choose from the following lists. Please note that credit cards, etc., can only be used in the name of the ordered person.(in order to verify identity, we may ask you to confirm your identity by phone, etc. or to submit identity verification documents). As to bank transfers and convenience store payments, please make payment within 5 days after placing your order.
              • Credit card
              • Bank transfer (transfer fee will be borne by the customer)
              • Convenience store payment (transaction fee of 190 yen will be borne by the customer)
              • paypal
              • PayPay (online payment)
              • Postpay (Payday)
              • Amazon Pay
              • Google Pay
              • Apple Pay
              • Shop Pay

              If I use a deferred payment method such as Paidy, when will the payment be made?

              If you use a deferred payment method such as Paidy, payment will be made in the month following the order date or the month after next.

              Depending on the timing of your order, or in the case of pre-order or pre-order items, payment may be required before the product arrives. Please note.

              About the product

              Are the products genuine?

              As for the products, they are genuine products purchased directly from overseas shops.

              We keep costs down by simplifying sales and packaging only at the online shop, and offer them at reasonable prices.

              Bishu Lolita is also a genuine consignment product from Bishu Lolita .

              Please tell me about the size

              Our store is a select shop, so the size varies depending on the product.

              Also, even if the height and weight are the same, the size that suits you depends on your style and bone structure.
              Since the length and other details are listed for each product, we recommend that you choose the size by comparing it with the clothes you already own.

              Which pannier should I choose?

              We propose panniers that match your desired dress.

              Please feel free to contact us via chat or contact with the URL and size of the dress you want.

              We also accept inquiries by DM on Twitter and Instagram .

              We also introduce how to choose a pannier on our blog. You can check it here .

              The box/bag that the product came in is damaged, so I would like to exchange it.

              Product packaging (outer bags, boxes, etc.) is intended to protect the product, and the packaging may be scratched, dirty, torn, crushed, etc. However, this will not affect the quality or use of the product itself.

              We do not accept exchanges or returns due to package damage, nor can we resend or sell just the package. Thank you for your understanding.

              In addition, please note that as the product is shipped from overseas, the package may be opened during customs clearance.

              Do you have a gift wrapping service?

              We do not offer gift wrapping services.

                Please tell me about instant delivery products

                View all items in stock now

                * Ready-to-ship items are those that have been selected as "ready to ship" under the "Delivery Date " tab. Sizes and colors are limited.

                • Your order will be shipped from our domestic warehouse (Aichi Prefecture) within 3 business days of your order (or payment if paying by convenience store or bank transfer) .
                • Delivery will be by Sagawa Express's Hikyaku delivery service. The earliest delivery is the next day after shipping. For details on delivery times, please click here (enter "Aichi Prefecture" in "From where" and "To where" to check).
                • For small items only, delivery may be by Japan Post Letter Pack, Click Post, etc. Delivery may take longer than by courier service. Please be aware of this in advance.
                • Delivery may take longer due to unforeseen circumstances such as weather. In such cases, we cannot cancel or refund your order. Thank you for your understanding.
                • If you order this item together with a regular item or pre-order item, it will be shipped separately.
                • If the customer refuses to receive the product, if the product is returned to our shop due to continued absence, or if delivery is not possible due to an incomplete entry of the customer's address and name, the order will be canceled and redelivery will not be performed. In addition, we will charge the full amount of "actual cost of round-trip shipping etc. + administrative fee (1,980 yen or 6%)" as a cancellation fee. This also applies to orders with free shipping. Click here for details

                Please tell me about pre-order products.

                About pre-order items, please be sure to read the following notes before ordering.

                Please note that at the time of placing an order, you are deemed to have agreed to all of the following terms.

                (Pre-order products are a limited time received products. After the order period ends, production will begin at the manufacturer.)

                [About the product]

                • The product image is a sample and the specifications are subject to change. Even in this case, we cannot accept cancellations.
                • Since the product is imported from overseas, the package may be opened for inspection during customs clearance.

                [About shipping]

                • Shipping times are listed on each product page.
                • If you order other products at the same time, shipping will be as follows.
                  • If you order regular items and reserved items at the same time, all items will be shipped together after all items are ready.
                  • In the case of simultaneous orders with instant delivery products, they will be shipped separately.
                • Shipping times are estimates and are subject to change depending on the number of orders.
                • Due to the closure of the factory due to the influence of the new coronavirus infection and other unforeseen circumstances, the shipping time may be delayed.
                • Even if you inquire about the specific shipping date and time, we will not be able to answer.
                • Notifications such as changes in the shipping schedule will be sent by email (info@ronron-lolita.com or ronron.lolita@gmail.com), so please make sure you have permission to receive them.
                • Even if the shipping time is later than the stated time, we cannot cancel or refund due to the nature of the product.

                [Payment by Convenience store payment / Bank transfer]

                • About convenience store payment and bank transfer, please pay by the following deadline (please note that the deadline is shorter than the deadline in the payment information email).
                Payment method Payment deadline
                Convenience store settlement 23:59 on the last day of the order acceptance period
                Bank transfer 14:00 on the last day of the order acceptance period
                • If the above deadline is passed, the order will be cancelled.
                • If payment is made after the deadline, the amount after deducting a 5% cancellation fee and transfer fee will be refunded to your bank account.

                [Other points to note when purchasing]

                Do you have favorites?

                RonRon does not currently have a Favorites feature.
                We apologize for the inconvenience.

                As an alternative to the favorites function, there are functions as follow: Please use it if you like.

                • Use "Share this product" to share on LINE keep memo or SNS such as Instagram
                • Add to cart ( The cart will be retained for 14 days. If you enter your e-mail address in the contact information on the checkout screen , the contents of your cart will be sent to you by e-mail.)

                Is there a restock notification feature?

                You can receive email notifications when a product that is out of stock and marked as "sold out" is restocked.

                * This function does not guarantee that the product will be restocked. Please note that there may be cases where the product will not be restocked.

                Click "Receive restock notifications," enter your email address in the form, and then tap "Subscribe." When the product is back in stock, we will send you a notification to your specified email address.

                *If the "Receive restock notification" button does not appear even though the item is sold out, please try refreshing (reloading) the page.

                *The registration confirmation email for restock notifications and the restock notification email will be sent from [no-reply@globosoftware.net].
                Please make sure that you have set up your email settings to receive emails from [no-reply@globosoftware.net].
                (The above setting method varies depending on the device you are using. If you are unsure, please contact your mobile phone company or check the settings of your security software.)

                *If the product page changes due to changes in product specifications or sales methods, you may not receive a restock notification email, or the email may have to be sent manually.

                About returns/exchanges/refunds

                Can I return or exchange an item?

                We do not accept returns or exchanges due to customer's convenience, such as different from the image or missing the wearing date.

                Please see our Returns Policy for more information.

                I received a product that is different from what I ordered or is defective.

                We apologize for the inconvenience.
                If you receive a different product or a defective product, please notify us by email to info@ronron-lolita.com within 3 days of arrival, specifying your name and order number (if you know) at the time of ordering. 
                *If you attach an image of the defective part when contacting us, we will be able to respond more smoothly after your inquiry. Thank you for your cooperation.
                Please see our Returns Policy for more information.

                others

                Please tell me the business hours and contact information of the customer service desk.

                Monday-Friday 10:00-18:00 (excluding Saturdays, Sundays, holidays, and year-end and New Year holidays)

                Phone: 052-684-6646

                Email: Please use the contact form

                I have not received an answer to my inquiry

                *The inquiry desk is closed on weekends, national holidays, the New Year's holidays, and summer holidays. We respond in order, so it may take some time to respond after the holidays. Thank you for your understanding.

                Notifications of shipment and responses to inquiries will be sent to the email address you entered within 3 business days.

                If you don't receive an email, it may be for the following reasons:

                • There is an error in the email address you entered.
                • It's sorted into the spam folder
                • You are unable to receive our email due to your spam filter settings (even if you have not set up your own spam filter, there are an increasing number of cases where our emails are automatically recognized as error emails and cannot be received)

                To ensure smooth reception, please set up your email address to receive emails from "info@ronron-lolita.com" and "ronron.lolita@gmail.com" in your "domain-specific reception" and "email address reception permission settings."

                After setting the above permission, please contact us via " Inquiries ".

                (You can also contact us via Instagram , Twitter DM or chat)

                We also sometimes receive messages from customers stating, "I received the newsletter registration email and order confirmation email, but have not received any subsequent emails."
                The content that is deemed an error varies depending on the filter of the email service you use, so you may or may not be able to receive the email.
                We cannot confirm in advance what content will be considered an error.
                We apologize for the inconvenience, but please make sure to set your email address to allow receiving emails as described above.

                *There are many cases where emails do not arrive due to errors, especially with carrier email. If you use carrier email, we recommend using Gmail, etc., or using chat or DMs on Instagram, etc.

                *We cannot confirm your email reception environment. We will not be held responsible for any disadvantages you may suffer as a result of not being able to receive emails.